Programmes

Personal Effectiveness - Customer First - Effective Sales Management - Business Development

Personal Effectiveness

  • Personal Organisation - Managing your Time
  • Developing your Communication Skills
  • Understanding Stress
  • Presentation Skills
  • Managing Meetings
  • Business Writing Skills

Customer First Culture

  • Managing the Customer First Culture
  • Customer First Principles
  • Customer First Phone Skills
  • Call Centre Telephone Techniques/Coaching

Effective Sales Techniques

  • Techniques for TeleMarketing
  • Techniques for TeleSelling
  • Techniques for Sales Success
  • Techniques for Sales Awareness (Customer Support Teams)

Management Development Programmes

All the Modules listed are designed to provide underpinning knowledge for those people working towards an NVQ in Management Levels 3.5, and 5.

The programmes are also linked to the topics offered within the ILM menu of topics.

  • Setting Objectives: Planning, prioritising and organising workload
  • Roles and responsibilities: Job design
  • Effective Delegation Techniques
  • Developing your Management Style
  • Communication, Involvement and Empowerment
  • Managing Change
  • The Manager's Role as Mentor: Mentoring for Success
  • Coaching Skills
  • Motivating the Team for Success
  • Performance Reviews and Agreeing Performance Standards
  • Training and Development to Improve Business Performance
  • Quality Plus+
  • Managing a Customer First Culture
  • Recruitment and Selection
  • Effective Meetings
  • Effective Writing Skills
  • Time Management

Business Development Programmes

  • Designing and Implementing your Business Strategy
  • Business Finance
  • Project Management Techniques
  • Negotiation Techniques