communicating and working with people at all levels

Training4per4mance Ltd Philosophy

Our team of Associates enjoy working with people to identify areas in which their performance can be improved. We have experience in communicating and working with people at all levels and across disciplines within organisations.

We believe that our responsibility, as fully qualified and experienced training professionals, is to provide information which will enable people to improve their skills, develop their knowledge and become receptive to ideas which can change their attitude.

This is achieved by being innovative in presenting training material to stimulate interest, and motivate people to develop their true potential and remove barriers to learning and self development.

PROFILE OF Elaine Wilson, Managing Director Training4per4mance Ltd

Business Experience

Elaine's background is in Customer Service, Sales and Marketing. She has worked for some of the major multi-national companies including British Home Stores, Bayer UK, Electrolux (Flymo) Ltd, and Courtaulds. She was also involved in professional fundraising with the RNLI and Cancer Relief Macmillan Fund. Elaine was also responsible for setting up and organising the Macmillan Cancer Care Appeal which ultimately raised over £1m for a Cancer Care and Respite Centre at Poole General Hospital. The Unit was opened in January 1994.

Business Development

Elaine started the business in 1999. She has been working as a professional trainer since 1996, having previously been a Director of a national training organisation. She researches material for the design and development of training programmes and is able to offer a complete service to clients from assessment of training needs, through to designing appropriate material and delivering the programmes with her team of associates. Where appropriate, all training programmes are aligned to the National Standards.

Qualifications and training achievements

  • BSc (Hons) Psychology
  • CIPD Qualification - MCIPD.
  • A1 and V1 qualifications and is approved to Assess and IV NVQ Candidates in ILM Management Standards 2 - 5, Learning & Development Levels 3, 4, and Customer Service.
  • ILM VRQ programme development leader Levels 2 -7
  • Accredited trainer with Insights Discovery Profiling.
  • Qualified Mediator with Dorset Mediation.

PROFILE OF Dr Diana Mawson

Diana is an innovative and highly experienced business trainer and business performance coach.

Diana is Managing Director of The People Polishing Company and is an associate of Training4per4mance. She has written, designed and produced training material for people at all levels of achievement and from a broad spectrum of backgrounds. Her company has also carried out training projects in The Netherlands, Croatia and Belgium.

Diana comes from a background of management consulting, customer relations and financial co-ordination, holding various top-level posts, including Customer Relations Director of a large motor group and Director of an estate agency. With this background she specializes in working at senior level to assist teams of managers/directors to assess their abilities to make and effect valid and valuable decisions and to work together for the benefit of the business.

Diana has qualified to teach The Strength Deployment Inventory® (SDI®), as she believes that the foundation of effective communication is the understanding of the differences in people's motivations and behaviours. Knowledge of these differences is crucial to such business skills as team building, management and leadership.

Specialist Training including:

  • Communication skills
  • Sales and customer service
  • Management & leadership
  • Productive teamwork
  • Managing conflict

PROFILE OF Barry Faith

Management consultant & trainer with over twenty-five years' of business management and providing support in relation to change management services to corporate customers; fourteen years' prior employment in HM Forces as a systems & testing engineer. Management and technical training design and delivery supported by practitioner experience in business process management, change & management of programmes of projects, specialising in risk management. Predominantly a Shaper and secondarily a Team Worker and Co-ordinator, with excellent analysis and quality checking capabilities.

Key skills and training achievements

  • Change management programmes
  • Business case analysis & preparation
  • Project and process based management and improvement
  • PRINCE 2 Practitioner
  • Project Management Institute PMBoK training
  • Association for Project Management membership exam training
  • Supplier & contractor management
  • Risk management
  • Financial management
  • Project estimating
  • Quality management

PROFILE OF Sue Clayton

Associate of the Chartered Institute of Personnel and Development (CIPD)

An experienced manager with a successful track record in a variety of commercial and managerial roles during past career with a major international retailer. Open, friendly and direct personality with a strong interest in the development and career enhancement of personnel through sound coaching, good judgement and an ability to match appointments with individual's specific skills. Energetic, enthusiastic and results orientated with excellent organisation and communication skills. Both a supportive team player and a good team leader focused on the delivery of business objectives. A Director of SCA Partnership Ltd, and an Associate Training Consultant for two Management Consultancies.

Key Skills and training services

Retail training and business advisory service

HR, payroll systems expertise

Customer management

Financial management

PROFILE OF Janet Read

Business Consultant, JSO Consultancy

Janet specialises in training and organisational development with a strong bias towards the use of occupational standards and the Investors In People standard to underpin the work carried out with clients. She also delivers bespoke training to a variety of clients covering such areas as, supervisory management, customer service, developing self-confidence, delegation, appraisal and performance management. Much of the work is associated with the development and growth of organisations and individuals, considering quite diverse aspects, from assisting with the management of change through to maintaining and ensuring consistency in the delivery of products and /or services.

She is a qualified NVQ assessor, adviser and internal verifier, registered as a peripatetic assessor with a number of accredited assessment centres. My specialist areas are as follows; Customer Service (NVQ levels 2 & 3), Supervisory Management (NVQ level 3), Management (NVQ levels 4 & 5), Owner Management (NVQ levels 3 & 4), Business Advice (NVQ level 4), Learning and Development including the 'A' and 'V' units (NVQ levels 3 & 4).

Education and training achievements

  • BSC (Hons) in Social Science with Psychology
  • Ordinary National Diploma in Hotel and Catering Management.
  • Further Education Teaching Certificate
  • Part A of the I.T.D. Diploma in Training Management
  • Internal Verifier Award (D34)
  • Assessor Award (D32/33)
  • Adviser Award (D36)

PROFILE OF Sue Prescott

From a solid foundation of effective management and training practice Sue has twenty years experience as a freelance Management & Training Consultant. During this time she has delivered negotiated contracts to a variety of organisations including: Tyco, Raychem, Motorola, Siemens Plessy, Hansons, British Gas, Wiltshire Training, AEE Winfrith, various FE colleges including Dorset College of Agriculture, Social Services, Probation Service, Prison Service and various universities.

The focus of these contracts has been the effective development of management and training skills, knowledge and understanding at all levels from front line staff to Chief Executive. She works with the Investor in People standards and competence based training and assessment where appropriate and effective.

Education and Training Achievements

  • Fellow of the Institute for Learning
  • Masters Degree in Vocational Education and Training
  • Bachelor of Education Degree
  • Cognitive Therapy
  • Training Groups Award
  • Advising on Prior Achievement
  • Internal Verifier Award
  • Vocational Assessor Award
  • Counselling in the Development of Learning
  • Action Centred Leadership
  • Counselling and Guidance
  • Key Skills Level 5